Experience Mapping Workshop | Chicago (June 27, 2014)
Chicago, Illinois USA
As services become more interconnected across channels and devices—and more importantly across time and space—it’s becoming increasingly important to find ways to gain insight about customers’ interactions with your product or service. We’ll focus on the power and peril of the touchpoint—where customers connect with your product or service, and we’ll show how to map the customer journey across touchpoints and channels.
The Service Experience Conference (November 13-14, 2014)
San Francisco, California, USA
This two-day conference mixes talks and workshops from people in the trenches. We cover the practice of service design as an approach to managing the complex challenges organizations face when trying to move quickly, frequently, and strategically, all while aiming to bring customer and employee satisfaction and deliver value to the business. Easy, right?