Designing a Customer Feedback Program to Measure and Improve User Satisfaction

Online

Who are the users that visit your website? Why do they visit? Where they able to accomplish their task? In this webinar, you'll learn how to create a customer feedback program, a.k.a. Voice of the Customer, for your company in the online channel. Additionally, you’ll see a step-by-step study setup in UserZoom.

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How to Create Advanced Surveys with Logic, Conditions and Piping

Online

Online surveys are an incredibly useful tool for UX, CX and Marketing Professionals to collect user feedback. Join this webinar to see an inside look at some of the more advanced survey features UserZoom has to offer such as advanced logic, conditions and piping.

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How to Conduct UX Benchmarking Studies: Your Own Site Over Time + Competitors

Online

There are two types of UX benchmarking: benchmarking your site against a previous release and benchmarking against your key competitors. Both are very important for organizations. Join this webinar to learn the essential elements of successful benchmarking.

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PAST EVENTS

How to Create an Online Tree Testing Study to Optimize Information Architecture

Online

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How to Benchmark Your Your Online Customer Experience Against Competition

Online

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Improving Your Mobile App Experience with Voice of the Customer Studies

Online

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Conducting Remote Task-Based Usability Testing on Your Mobile Website

Online

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