San Francisco Service Jam

San Francisco, California USA

During the last weekend of February 2015, people interested in service design and customer experience will team up at locations all over the globe to learn new ideas, discover more about how they work and whom they best work with, sharpen their skills, and have a great time. This is a practical event bringing people with all kinds of passions and backgrounds together, to create new solutions to a common challenge using the tools of service design.

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Cooper U's Design Leadership

San Francisco, California USA

In this intensive, two-day course you will learn from Cooper experts who’ve been coaching companies to deliver better products and services for 20 years. Learn how to diagnose the unique challenges your team or organization is facing and get to the root of the communication roadblocks. Get hands on experience with communications tools like storytelling to promote big ideas and get buy in. Use collaborative techniques that help you create an environment that invites participation.

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Designing Culture

San Francisco, California USA

Is your work culture hindering your team or organization’s ability to do great work? Then take charge by designing your culture together. In our Designing Culture Workshop, we’ll coach you through a cultural assessment, visioning and goal-setting exercises, and development of new ways of working together,

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Cooper's Transforming Customer Experience

New York, New York USA

A cohesive customer experience is not an option, it’s a must. No matter the industry, without it, brands look unrefined and out of touch (not exactly the way to get ahead). What do we mean by customer experience or service design? Why are they important? In this 2-day course, you’ll get acquainted with tools and methods that make possible a united, positive experience for your customers across multiple run-ins with your brand (website, in-person, phone, app, and so on).

Register 1 month in advance and save $100

For more information: website

Cooper's Transforming Customer Experience

San Francisco, California USA

A cohesive customer experience is not an option, it’s a must. No matter the industry, without it, brands look unrefined and out of touch (not exactly the way to get ahead). What do we mean by customer experience or service design? Why are they important? In this 2-day course, you’ll get acquainted with tools and methods that make possible a united, positive experience for your customers across multiple run-ins with your brand (website, in-person, phone, app, and so on).

Register 1 month in advance and save $100

For more information: website

Cooper's Transforming Customer Experience

Los Angeles, California USA

A cohesive customer experience is not an option, it’s a must. No matter the industry, without it, brands look unrefined and out of touch (not exactly the way to get ahead). What do we mean by customer experience or service design? Why are they important? In this 2-day course, you’ll get acquainted with tools and methods that make possible a united, positive experience for your customers across multiple run-ins with your brand (website, in-person, phone, app, and so on).

For more information: website

Cooper's Transforming Customer Experience

San Francisco, California USA

A cohesive customer experience is not an option, it’s a must. No matter the industry, without it, brands look unrefined and out of touch (not exactly the way to get ahead). What do we mean by customer experience or service design? Why are they important? In this 2-day course, you’ll get acquainted with tools and methods that make possible a united, positive experience for your customers across multiple run-ins with your brand (website, in-person, phone, app, and so on).

Register 1 month in advance and save $100

For more information: website

PAST EVENTS

Designing Culture

San Francisco, California USA

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Interaction Design

San Francisco, California USA

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Visual Interface Design

San Francisco, California USA

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Designing the Future: Wearables

San Francisco, California USA

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Cooper U's Transforming Customer Experiences - February 2015

San Francisco, California USA

For more information: website | twitter