Defining Brand Experience

San Francisco, California USA

Learn to design and facilitate a workshop that helps diverse stakeholders explore what a product’s look and feel should be, establish a shared visual language that will carry your brand’s values throughout product development, and come to agreement on a vision for your overall user experience. We’ll show you how this workshop can be used in a variety of situations, whether you’re a well-established brand launching a new product or a new company defining your brand.

Register 1 month in advance and save $100

For more information: website | twitter

Designing Culture

San Francisco, California USA

Despite best intentions, organizations and teams of all shapes and sizes often suffer from projects that are mismanaged, teams that are ineffective, and sub-par collaboration. The result: uninspired products, unhappy customers, and a negative impact on the bottom line. The good news is that you can be proactive and take charge of your culture by designing it together.

Register 1 month in advance and save $100.

For more information: website

Putting Personas to Work

San Francisco, California USA

How top-of-mind is your customer, really? Do they have a seat at the table when you’re making design, feature, product or service decisions? They ought to. Personas help you prioritize based on your customer’s goals. Too often, the powerful insight contained in personas is lost.In this 1-day workshop, we’ll look at using personas as highly effective strategic tools for prioritizing features, guiding decisions, evaluating designs, and working cross-functionally within your organization.

Register 1 month in advance and save $100

For more information: website | twitter

Managing Product Definition and Design

San Francisco, California USA

In this 2-day workshop, we’ll walk through the product development process, define best practices, and learn an approach that enables you to prioritize both business and customer goals. We’ll discuss the stakeholder’s vision, how to channel that into products, where your team fits in, and communication tools to ensure everyone’s on the same page with who, what, when and why. Exhale!

Register 1 month in advance and save $100

For more information: website | twitter

Transforming Customer Experience

San Francisco, California USA

A cohesive customer experience is not an option, it’s a must. No matter the industry, without it, brands look unrefined and out of touch (not exactly the way to get ahead). What do we mean by customer experience or service design? Why are they important? In this 2-day course, you’ll get acquainted with tools and methods that make possible a united, positive experience for your customers across multiple run-ins with your brand (website, in-person, phone, app, and so on).

Register 1 month in advance and save $100

For more information: website

Defining Brand Experience

San Francisco, California USA

Learn to design and facilitate a workshop that helps diverse stakeholders explore what a product’s look and feel should be, establish a shared visual language that will carry your brand’s values throughout product development, and come to agreement on a vision for your overall user experience. We’ll show you how this workshop can be used in a variety of situations, whether you’re a well-established brand launching a new product or a new company defining your brand.

Register 1 month in advance and save $100

For more information: website

Designing Culture

San Francisco, California USA

Despite best intentions, organizations and teams of all shapes and sizes often suffer from projects that are mismanaged, teams that are ineffective, and sub-par collaboration. The result: uninspired products, unhappy customers, and a negative impact on the bottom line. The good news is that you can be proactive and take charge of your culture by designing it together.

For more information: website

Uncovering Customer Insights

San Francisco, California USA

It’s critical you understand your customer’s needs and behaviors in order to deliver valuable products and services (unless, of course, you’ve got time and money to burn, and who does?).In this 2-day workshop, you’ll learn to conduct solid research, and use it to its fullest potential. Imagine that! We’ll uncover the true value of insights, allowing you to be more targeted and strategic, ensuring you’re connected to your customers real-life needs.

Register one month in advance and save $100

For more information: website | twitter

Putting Personas to Work

San Francisco, California USA

How top-of-mind is your customer, really? Do they have a seat at the table when you’re making design, feature, product or service decisions? They ought to. Personas help you prioritize based on your customer’s goals. Too often, the powerful insight contained in personas is lost.In this 1-day workshop, we’ll look at using personas as highly effective strategic tools for prioritizing features, guiding decisions, evaluating designs, and working cross-functionally within your organization.

Register 1 month in advance and save $100.

For more information: website | twitter

Defining Brand Experience

New York, New York USA

Learn to design and facilitate a workshop that helps diverse stakeholders explore what a product’s look and feel should be, establish a shared visual language that will carry your brand’s values throughout product development, and come to agreement on a vision for your overall user experience. We’ll show you how this workshop can be used in a variety of situations, whether you’re a well-established brand launching a new product or a new company defining your brand.

Register 1 month in advance and save $100

For more information: website | twitter

Putting Personas to Work

New York, New York USA

How top-of-mind is your customer, really? Do they have a seat at the table when you’re making design, feature, product or service decisions? They ought to. Personas help you prioritize based on your customer’s goals. Too often, the powerful insight contained in personas is lost.In this 1-day workshop, we’ll look at using personas as highly effective strategic tools for prioritizing features, guiding decisions, evaluating designs, and working cross-functionally within your organization.

Register 1 month in advance and save $100.

For more information: website | twitter

Transforming Customer Experience

New York, New York USA

A cohesive customer experience is not an option, it’s a must. No matter the industry, without it, brands look unrefined and out of touch (not exactly the way to get ahead). What do we mean by customer experience or service design? Why are they important? In this 2-day course, you’ll get acquainted with tools and methods that make possible a united, positive experience for your customers across multiple run-ins with your brand (website, in-person, phone, app, and so on).

Register 1 month in advance and save $100

For more information: website

Managing Product Definition and Design

San Francisco, California USA

In this 2-day workshop, we’ll walk through the product development process, define best practices, and learn an approach that enables you to prioritize both business and customer goals. We’ll discuss the stakeholder’s vision, how to channel that into products, where your team fits in, and communication tools to ensure everyone’s on the same page with who, what, when and why. Exhale!

Register 1 month in advance and save $100

For more information: website | twitter

Transforming Customer Experience

San Francisco, California USA

A cohesive customer experience is not an option, it’s a must. No matter the industry, without it, brands look unrefined and out of touch (not exactly the way to get ahead). What do we mean by customer experience or service design? Why are they important? In this 2-day course, you’ll get acquainted with tools and methods that make possible a united, positive experience for your customers across multiple run-ins with your brand (website, in-person, phone, app, and so on).

Register 1 month in advance and save $100

For more information: website

Defining Brand Experience

San Francisco, California USA

Learn to design and facilitate a workshop that helps diverse stakeholders explore what a product’s look and feel should be, establish a shared visual language that will carry your brand’s values throughout product development, and come to agreement on a vision for your overall user experience. We’ll show you how this workshop can be used in a variety of situations, whether you’re a well-established brand launching a new product or a new company defining your brand.

Register 1 month in advance and save $100

For more information: website | twitter

Designing Culture

San Francisco, California USA

Despite best intentions, organizations and teams of all shapes and sizes often suffer from projects that are mismanaged, teams that are ineffective, and sub-par collaboration. The result: uninspired products, unhappy customers, and a negative impact on the bottom line. The good news is that you can be proactive and take charge of your culture by designing it together.

Register 1 month in advance and save $100

For more information: website

Putting Personas to Work

San Francisco, California USA

How top-of-mind is your customer, really? Do they have a seat at the table when you’re making design, feature, product or service decisions? They ought to. Personas help you prioritize based on your customer’s goals. Too often, the powerful insight contained in personas is lost. In this 1-day workshop, we’ll look at using personas as highly effective strategic tools for prioritizing features, guiding decisions, evaluating designs, and working cross-functionally within your organization.

Register 1 month in advance and save $100

For more information: website | twitter

Defining Brand Experience

Los Angeles, California USA

Learn to design and facilitate a workshop that helps diverse stakeholders explore what a product’s look and feel should be, establish a shared visual language that will carry your brand’s values throughout product development, and come to agreement on a vision for your overall user experience. We’ll show you how this workshop can be used in a variety of situations, whether you’re a well-established brand launching a new product or a new company defining your brand.

Register 1 month in advance and save $100

For more information: website | twitter

Cooper U's Putting Personas to Work

Los Angeles, California USA

How top-of-mind is your customer, really? Do they have a seat at the table when you’re making design, feature, product or service decisions? They ought to. Personas help you prioritize based on your customer’s goals. Too often, the powerful insight contained in personas is lost. In this 1-day workshop, we’ll look at using personas as highly effective strategic tools for prioritizing features, guiding decisions, evaluating designs, and working cross-functionally within your organization.

Register 1 month in advance and save $100

For more information: website | twitter

Transforming Customer Experience

Los Angeles, California USA

A cohesive customer experience is not an option, it’s a must. No matter the industry, without it, brands look unrefined and out of touch (not exactly the way to get ahead). What do we mean by customer experience or service design? Why are they important? In this 2-day course, you’ll get acquainted with tools and methods that make possible a united, positive experience for your customers across multiple run-ins with your brand (website, in-person, phone, app, and so on).

For more information: website

Managing Product Definition and Design

San Francisco, California USA

In this 2-day workshop, we’ll walk through the product development process, define best practices, and learn an approach that enables you to prioritize both business and customer goals. We’ll discuss the stakeholder’s vision, how to channel that into products, where your team fits in, and communication tools to ensure everyone’s on the same page with who, what, when and why. Exhale!

Register 1 month in advance and save $100

For more information: website | twitter

Uncovering Customer Insights

San Francisco, California USA

It’s critical you understand your customer’s needs and behaviors in order to deliver valuable products and services (unless, of course, you’ve got time and money to burn, and who does?).In this 2-day workshop, you’ll learn to conduct solid research, and use it to its fullest potential. Imagine that! We’ll uncover the true value of insights, allowing you to be more targeted and strategic, ensuring you’re connected to your customers real-life needs.

Register 1 month in advance and save $100.

For more information: website | twitter

Transforming Customer Experience

San Francisco, California USA

A cohesive customer experience is not an option, it’s a must. No matter the industry, without it, brands look unrefined and out of touch (not exactly the way to get ahead). What do we mean by customer experience or service design? Why are they important? In this 2-day course, you’ll get acquainted with tools and methods that make possible a united, positive experience for your customers across multiple run-ins with your brand (website, in-person, phone, app, and so on).

Register 1 month in advance and save $100

For more information: website

PAST EVENTS

Designing Culture

San Francisco, California USA

For more information: website | twitter

Interaction Design

San Francisco, California USA

For more information: website | twitter

Visual Interface Design

San Francisco, California USA

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Designing the Future: Wearables

San Francisco, California USA

For more information: website | twitter

Transforming Customer Experiences

San Francisco, California USA

For more information: website | twitter

San Francisco Service Jam

San Francisco, California USA

For more information: website | twitter

Design Leadership

San Francisco, California USA

For more information: website | twitter

Designing Culture

San Francisco, California USA

For more information: website | twitter

Transforming Customer Experience

San Francisco, California USA

For more information: website